Refund and cancellation policy
Operator: [OPERATOR LEGAL ENTITY AND ADDRESS]
Plain-language summary
- Cancel any time. Your plan stays active until the end of the period you paid for, and does not renew.
- A first purchase can be refunded within [REFUND WINDOW IN DAYS] of payment.
- Services are disposable. Cancelling or being refunded does not bring back deleted data.
- Requests: [email protected].
Plans and billing
Free is invite-only and costs nothing. Developer is $3 per quarter or $10 per year. Pro is $10 per month or $100 per year. Paid plans renew automatically at the end of each billing period until cancelled. Our payment provider handles checkout as merchant of record, and charges, taxes and invoices come from it.
How to cancel
Cancel from your account in the console, from the receipt or billing email sent by our payment provider, or by writing to [email protected] from the address on your account. Cancellation stops future renewals. Your plan and its limits remain until the end of the period already paid for, and we do not pay out the unused part of a period except as set out under refunds.
Refunds
- First purchase: if you ask within [REFUND WINDOW IN DAYS] of your first payment for a plan, we refund it in full.
- Renewals: renewals are not refunded after the renewal date. Cancel before the renewal date to avoid being charged. If you were charged and did not mean to renew, ask us within [REFUND WINDOW IN DAYS] and we will review it.
- Plan changes: moving to a higher plan is charged by our payment provider as shown at checkout. Moving down takes effect at the next renewal.
- Charged in error, or charged twice: refunded in full.
- Violations: no refund if we suspend or close an account for breaking the acceptable use rules.
- Your legal rights: nothing here limits rights you have by law, including any statutory cooling-off or withdrawal rights where you live.
Approved refunds go back to the original payment method through our payment provider. Timing depends on your bank or card issuer and is usually a few business days.
What happens to services and data
Every service has a time to live, and its data is deleted at expiry whether or not you have a paid plan. The maximum depends on the plan: 4 hours on Free, 24 hours on Developer and up to 30 days on Pro. Deleted data cannot be recovered, and a refund does not restore it. After a plan ends, your account moves to the limits of the plan you hold, and services that exceed those limits may be deleted at their time to live. Export anything you need before you cancel or before a service expires.
How to ask
Email [email protected] from the address on your account with the plan and the date of the payment. We reply [SUPPORT RESPONSE TIME]. If a refund is approved we start it immediately.
Changes
We may update this policy and will post the new date here. Changes apply to purchases made after the change.
Operator: [OPERATOR LEGAL ENTITY AND ADDRESS]. See also the terms and the privacy policy.